Frequently Asked Questions (FAQ)

We help with billing, coding, benefit verifications, prior authorizations, insurance denial appeals, follow-ups and reminders, and specialty pharmacy coordination. For eligible patients, we also offer co-pay assistance, as well as personalized nurse support upon request.

The first step is to register your practice if you have not already done so. Then, you can enroll your patients in one of 3 ways: 1) Complete and upload the Patient Enrollment Form to the HCP portal (NOTE: Patients can download, complete and bring it to their HCP's office, or HCPs can complete the form); 2) Fax the Patient Enrollment Form that has been completed and signed by the patient and HCP to 1‑844‑287‑2559; or 3) Call 1‑844‑TAIHO‑4U (1‑844‑824‑4648) for help with enrollment.

Yes. Patients can contact us directly about how to access their medication. We will help eligible patients with alternate funding, such as the Taiho Oncology Patient Support Co‑Pay Card, our Patient Assistance Program, and referrals to nonprofit foundations.

Yes. If selected on the Patient Enrollment Form, our Nurse Navigators are available as needed to support patient care. Our Reimbursement Specialists provide personalized, responsive support services.

Please call the resource center at 1‑844‑TAIHO‑4U (1‑844‑824‑4648) to learn about patient eligibility criteria.

Our products are available through the following specialty pharmacies: Accredo, Avella, Biologics, CVS/Caremark, Onco360, and Walgreens. It is also available to self-dispensing practices and hospital retail pharmacies through ASD Healthcare, McKesson Specialty Health, McKesson Plasma and Biologics, and Oncology Supply. Contact Taiho Oncology Patient Support at 1‑844‑TAIHO‑4U (1‑844‑824‑4648) for further information.

The co-pay assistance foundations to which we refer patients have their own criteria for patient eligibility, including financial eligibility. Taiho Oncology does not influence or control the decisions of these foundations, but Taiho Oncology Patient Support can assist patients by making an appropriate referral based on a patient's diagnosis. We cannot guarantee financial assistance once a patient has been referred. Healthcare professionals may contact these foundations directly or receive assistance identifying which foundations might be options for a given patient. Please call the resource center at 1‑844‑TAIHO‑4U (1‑844‑824‑4648).

The online provider portal is an all-in-one solution for managing your patients. You can view all of your enrolled patients on the patient dashboard, and easily search for more detailed information such as a list of other providers treating the patient, prescription refill history and more. From the portal, you can also fill out a Patient Enrollment Form, view a sample Letter of Medical Necessity, find specialty pharmacy contact info, and get answers to frequently asked questions. Importantly, the portal features a link to request a Reimbursement Specialist to contact you directly.

If you have questions, call 1‑844‑TAIHO‑4U (1‑844‑824‑4648)